New Zealand consumer law sets out various rules that New Zealand businesses must follow in regards to refunds, exchanges, returns etc for New Zealand customers in case of defective goods or services. We will comply with these and encourage you to read this link for further information.
Workshop Cancellation & Rebooking Policy
We try our best to price our workshops fairly and offer good value for money. Therefore, we have a non-refundable policy to ensure that we cover our costs and the ongoing viability of the workshops.
If your schedule changes we are able to re-book you for another class as long as you make your request at least 72 hours before the workshop is due to begin.
All cancellations and changes must be requested in writing via email. Please email or****@********************co.nz for more information.
Faulty Items
Due to the nature of camera film, we are unable to offer exchanges or returns once the film has been used or the package opened, as it is almost impossible to ascertain whether the film was faulty or simply used inappropriately (e.g. exposed to light).
If you do believe that items you purchased are in some way faulty, please contact us at or****@********************co.nz to arrange a return and inspection. If an item is returned to us and found to be faulty, we will pay for your costs of returning the item (within New Zealand only).
Change of Mind
If you change your mind about an order you have placed, we can offer you a refund or exchange within 30 days of the purchase date. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. In addition, all items must be in their original packaging, unopened and in working condition.
You will be responsible for all return shipping costs for returns/exchanges due to change of mind, and original shipping fees cannot be refunded. If an item is received and The Black and White Box judges it not to be in suitable condition for resale, we reserve the right to reject the refund/exchange.
Products We Can’t Refund
We are unable to offer refunds for purchases of sale items, clearance items, gift cards and darkroom booking times.
Partial Refunds
There are certain situations where only partial refunds are granted:
Book with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at or****@********************co.nz.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at or****@********************co.nz and post your item to:
The Black and White Box
127B Newton Road
Eden Terrace
Auckland 1010
Shipping Returns
To return your product, you should mail your product to:
The Black and White Box
127B Newton Road
Eden Terrace
Auckland 1010
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at or****@********************co.nz for questions related to refunds and returns.