Privacy Policy

What Information We Collect

We may collect the following personal information:

• Contact details (name, phone number, email, address) for order processing and customer support.
  
  
• Order details (film type, services requested, payment information).
  
  
• Images and scans processed through our lab.
  
  
• Website and digital interactions (IP address, cookies, browsing history on our site).
  

How We Use Your Information

We use your information for:

• Processing and fulfilling your orders.
  
  
• Communicating with you about your order or service inquiries.
  
  
• Storing your digital files (if applicable) based on our retention policy.
  
  
• Internal business operations, such as improving our services.
  
  
• Marketing (only with your explicit consent).
  
  

Storage and Security

We take data security seriously and implement measures to protect your information:

• Secure digital storage systems with encryption and password protection.
  
  
• Limited staff access to personal data on a need-to-know basis.
  
  
• Physical security measures for film negatives and prints.
  
  

If a data breach occurs that may cause harm, we will notify affected individuals and the Office of the Privacy Commissioner (OPC) as required by law.

Retention and Deletion of Data

• Physical negatives and prints are retained according to our stated service terms.
  
  
• Digital scans will be deleted after 180 days unless otherwise arranged.
  
  
• Customers may request deletion of their personal information at any time, subject to legal and operational requirements.
  
  

Sharing of Information

We do not sell or share personal information with third parties, except:

• With your consent, for specific services (e.g., third-party printing).
  
  
• If required by law, such as police or government agency requests.
  
  
• For order fulfillment, where courier companies may require delivery details.
  
  

Any third-party services we use (e.g., cloud storage) must comply with NZ privacy laws.

Your Rights

You have the right to:

• Request access to your personal information.
  
  
• Request the correction or deletion of your data.
  
  
• Withdraw consent for marketing communications.
  
  

To make a request, please contact us, and we will respond within 20 working days, as required by the Privacy Act 2020.

Marketing and Communications

• We will only send promotional emails or use customer images for marketing with your explicit consent.
  
  
• You can opt out of marketing communications anytime via email or the unsubscribe link provided.
  

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website, and continued use of our services implies acceptance of the updated policy.

Contact Us

If you have any questions about this policy or how we handle personal data, contact us at:

Address: 127B Newton Road, Eden Terrace. Auckland 1010

Email: or****@th*****************.nz

Phone: 09 525 0289