Level 3 Re-opening: What You Need to Know + Our Safety Procedures
We are excited to let you know that the lab will be back in operation when we re-enter Level 3, starting 9am on Tuesday the 28 of April. However, in order to adhere to the government’s operating requirements, we’ll be making a few temporary changes until things return to normal (whenever that may be!).
This blog post consists of two parts – the first part will cover everything you need to know about our services going forward, and the second part will talk about the internal procedures we will be implementing to keep ourselves and our customers safe.
What you need to know
Our first priority will be processing all orders that have arrived via post before/during lockdown, as well as fulfilling and shipping orders placed online during this time. Following that we will begin processing orders that are dropped or delivered from the 28th.
Our physical store will be closed to all customers, except for contactless film drop-offs outside of the store.
To get your film to us for processing you can either:
The store drop-off point is secure, contactless, and will operate the same as our other drop-offs. If possible we encourage you to print and fill your order form at home, or simply note order details on a blank piece of paper before dropping. We will invoice you for your order via email as we will not be accepting in-store payment at this time. Please observe physical distancing when lining up.
Turn-around times will be slightly longer than normal as we adhere to physical distancing in the workplace and work through a backlog of orders. Expect this to be somewhere around 4-5 business days, but check your payment email for specifics.
All completed orders will have their negatives archived and will NOT be available for retrieval for the foreseeable future. This is a step we are taking to hopefully limit any outward contamination from the lab. We will organise a retrieval process in the future to get everyone’s negatives back to them when it’s safe.
Online Store (buying film and supplies)
Our full range of film and supplies will be available to buy online as usual, and can be couriered to your address. You will not be able to purchase anything physically instore, nor will we be offering pick-up options during this time. This is to ensure that we are not putting you, or ourselves, at any kind of potential risk. However, we’ve reduced North Island shipping costs to $4.00, and South Island costs to $8.00 to make things a little easier!
Please also be aware orders may take longer to arrive than usual. At the moment, we’re expecting packages to take up to 3 days to be delivered locally, and up to a week for rural deliveries. Please contact us if you cannot receive deliveries at this time and we will try to help.
Both our ‘small format’ and ‘fine art printing’ services will be available during this time. Orders can be made via:
An invoice for your prints will be sent to your email so that you can make payment online, and prints can be couriered to your address once this is complete. As with film and supplies you will not be able to order prints instore, nor pick them up. Reduced shipping rates will also apply for print orders
We will not be offering any passport photo-taking/passport printing services for the foreseeable future. We will revisit this when we move to Level 2.
All other services that can operate without physical interaction with the customer will continue to operate. Please contact us if you have any other questions.
We hope we can make it easy for you to keeping shooting while still spending more time physical distancing / at home. We will be announcing sales and other good stuff throughout this time so stay tuned!
Our in-store safety procedures
As a lab we will be putting processes in place to ensure we are conducting business as safely as possible, adhering to all of the business and workplace guidelines set out by the government.
This will include:
- In-store physical distancing. each person will be working within a defined area – minimizing crossover into other areas.
- Incoming quarantine. All incoming orders will be placed in quarantine for up to 72 hours.
- No cross handling of jobs.
One person (with gloves and a mask) will be handling all incoming film orders. This part of the process consists of handling high-risk objects (such as canisters, cassettes, order forms) that may have surface contamination.
Another will be responsible for fulfilling all outgoing orders, whilst also wearing a mask and gloves.
Hopefully a combination of order quarantine and PPE will eliminate any safety concerns.
Once the film has been processed it is unlikely to present any safety risk as the film itself is unlikely to have come into contact with the virus, and the process of developing the film should kill/remove any remaining surface infection.
After initial processing, all order forms will sit for 3 days before being handled and re-connected with the negatives for scanning and delivery. This should be enough time for any viruses on the surface of the order forms to have died.
All completed orders will be archived until at least level 2 to further limit any potential spread outside of the lab.
Lastly… thank you!
Thank you all for the love and well wishes during the lockdown period. We are grateful to be able to re-open and get straight back to work when we know there will be some businesses still struggling.
If you are going to be spending ya hard earned dollars please shop, commission, and order local; we need to help each other keep doing what we love!
That’s all from us for now. We will keep you updated and look forward to seeing you (in some shape or form) soon!
Stay safe, be kind.
TB&WB Team x